Return & Exchange Policy
At JAHA, we are committed to ensuring our customers’ satisfaction with the products we offer. This policy has been prepared in accordance with the applicable laws and regulations of the Kingdom of Saudi Arabia, including the E-Commerce Law, without prejudice to any statutory consumer rights.
1. Return Period
Customers may request a return within seven (7) days from the date the order is received, provided that the product has not been used or benefited from in any way and meets all return conditions set out in this policy.
The return period begins on the date the shipment is officially marked as delivered by the shipping carrier.
2. Exchange Period
Customers may request an exchange within seven (7) days from the date of delivery, subject to the availability of the requested product or size.
If the requested replacement item is unavailable, the customer may choose to receive a refund in accordance with this policy.
3. Return & Exchange Eligibility
To qualify for a return or exchange, the product must:
- Be unused, unwashed, and unaltered.
- Be in its original condition as received.
- Be free from odors, stains, makeup, deodorant residue, or any signs of wear or improper fitting.
- Include all original tags and labels.
- Be returned in its original packaging with all accompanying accessories.
- Be accompanied by the purchase invoice or order number.
All returned items are subject to inspection upon arrival at JAHA to verify compliance with these conditions. Sending a product does not constitute final approval of a return or exchange request.
4. Swimwear & Personal Hygiene Products
For health and hygiene reasons, swimwear is considered a hygiene-sensitive product and is not eligible for return or exchange.
5. Non-Returnable & Non-Exchangeable Products
Without prejudice to the customer’s statutory rights, returns and exchanges will not be accepted in the following cases:
- The product has been used or benefited from.
- The product has been damaged due to misuse or failure to follow care instructions.
- The product has been altered, repaired, or resized by the customer or any third party.
- Original tags or hygiene seals have been removed.
- Products that have been custom-made or modified according to the customer’s specifications, unless defective or not in accordance with the agreed specifications.
- Products clearly identified before purchase as Final Sale items, to the extent permitted by applicable law.
- Requests submitted after the return or exchange period has expired, unless the request relates to a defect covered under applicable consumer protection laws.
6. Sale Items
Sale items may be returned or exchanged under the same conditions and timeframes stated in this policy unless they are clearly identified before purchase as Final Sale items.
This does not affect the customer’s statutory rights in cases involving defective, damaged, or non-conforming products.
7. Defective or Incorrect Orders
If you receive:
- A defective or damaged product;
- A product different from the one ordered;
- An incorrect size or color;
- A product that does not match its advertised description or specifications;
Please contact our Customer Service within seven (7) days of delivery and provide your order number along with clear photos showing the defect or issue.
After verification, the customer may choose one of the remedies available under applicable law, including:
- Replacement of the product;
- Return of the product for a full refund;
- Any other mutually agreed solution.
JAHA will bear all shipping and return costs where the product is defective, damaged, or incorrectly supplied.
Nothing in this policy limits the customer’s legal right to return defective or non-conforming products and obtain the remedies provided under the laws of the Kingdom of Saudi Arabia.
8. Shipping Costs
If the return or exchange is requested due to a change of mind or because the customer selected an unsuitable size or color, the customer shall bear the return shipping costs as well as any additional shipping fees for the replacement item.
Original shipping charges are non-refundable unless the return is due to a product defect, shipping damage, or an error by JAHA in fulfilling the order.
Applicable return shipping costs may be deducted from the refunded amount after informing the customer.
9. How to Request a Return or Exchange
To submit a return or exchange request, please contact JAHA Customer Service through:
Email: [email protected]
Phone: +966557052234
Please provide the following information:
- Full name
- Order number
- Product name
- Reason for the request
- Supporting photos (where applicable)
Customers must obtain approval and return instructions before sending any item back.
JAHA is not responsible for products returned without a registered return request or without following the provided return instructions.
10. Inspection of Returned Products
Upon receipt, all returned products will be inspected to ensure compliance with this policy.
If the request is approved, the exchange or refund process will begin.
If the returned item does not meet the required conditions, the customer will be notified of the reason for rejection. The item may be returned to the customer upon payment of the applicable shipping charges, where applicable.
11. Refunds
Approved refunds will be issued using the original payment method whenever possible.
The refund process begins only after the returned product has been received, inspected, and approved.
The time required for the refunded amount to appear in the customer’s account depends on the customer’s bank, card issuer, or payment service provider.
The refunded amount includes only the value of the approved returned product, after deducting any applicable shipping or return fees.
12. Order Cancellation Before Shipment
Customers may cancel an order before it has been handed over to the shipping carrier.
If the order has already been shipped before the cancellation request is processed, the Return Policy outlined herein shall apply.
13. Delivery Delays
If JAHA fails to deliver the order for more than fifteen (15) days beyond the agreed or specified delivery date, the customer has the right to cancel the purchase and receive a full refund unless:
Last Updated: July 12, 2026