Exchange & Return Policy

At JAHA, we are committed to ensuring our customers' satisfaction with every purchase. This policy has been prepared in accordance with the laws and regulations of the Kingdom of Saudi Arabia, including the E-Commerce Law, without prejudice to the statutory rights of consumers.

1. Return Period

Customers may request a return within seven (7) days from the date of receiving their order, provided that the product has not been used or benefited from and meets all return conditions outlined in this policy.

The date the shipment is marked as delivered by the shipping carrier shall be considered the beginning of the return period.

2. Exchange Period

Customers may request an exchange within seven (7) days from the date of receiving their order, subject to product availability and the requested size.

If the requested replacement product is unavailable, the customer may choose to receive a refund in accordance with this policy.

3. Conditions for Exchange & Return

To be eligible for an exchange or return, the product must:

Be unused, unwashed, and unaltered in any way.
Be returned in the same original condition in which it was received.
Be free from odors, stains, makeup, deodorant marks, or any signs of wear or improper fitting.
Include all original tags and labels.
Be returned in its original packaging with all accompanying accessories.
Be accompanied by the original invoice or order number.

All returned products are subject to inspection upon arrival at JAHA to verify compliance with these conditions. Sending a product does not constitute final approval of an exchange or return request.

4. Swimwear & Hygiene-Sensitive Products

For health and hygiene reasons, swimwear is considered a hygiene-sensitive product and is not eligible for exchange or return.

5. Non-Exchangeable & Non-Returnable Products

Without prejudice to the consumer's statutory rights, exchanges and returns will not be accepted in the following cases:

The product has been used or benefited from.
The product has been damaged due to misuse or failure to follow care instructions.
The product has been altered, repaired, or resized by the customer or any third party.
Original tags or hygiene protection seals have been removed.
Products that have been custom-made or modified according to the customer's specifications, unless they are defective or do not conform to the agreed specifications.
Products clearly identified as Final Sale at the time of purchase, to the extent permitted by applicable laws.
Requests submitted after the return or exchange period has expired, unless they relate to a defect covered by the consumer's statutory rights.

6. Sale Items

Sale items may be exchanged or returned in accordance with the conditions and timeframes set out in this policy, unless the product is clearly marked as Final Sale prior to purchase, without prejudice to the customer's rights in the event of defects, damage, or non-conformity.

7. Defective or Incorrect Products

If you receive:

A defective or damaged product.
A product different from the one ordered.
An incorrect size or color.
A product that does not match its deion or advertised specifications.

Please contact our Customer Service team within seven (7) days of delivery and provide your order number along with clear photographs of the product and the defect or issue.

Following verification, the customer may choose one of the following remedies in accordance with applicable regulations:

Exchange the product.
Return the product for a full refund.
Another appropriate solution agreed upon between the customer and JAHA.

JAHA will bear all shipping and return costs if the product is defective, damaged, or incorrectly supplied.

Nothing in this policy shall limit the customer's statutory right to return a defective or non-conforming product and receive a refund in accordance with the laws of the Kingdom of Saudi Arabia.

8. Shipping Costs

Where an exchange or return is requested due to a change of mind or an incorrect size or color selection, the customer is responsible for the return shipping costs as well as any additional shipping fees for the replacement item.

Original shipping charges are non-refundable unless the return is due to a product defect, damage, or an error made by JAHA in fulfilling the order.

Return shipping costs may be deducted from the refund amount after being communicated to the customer.

9. How to Submit a Request

To request an exchange or return, please contact JAHA Customer Service via:

Email: [Insert Email Address]

Phone: [Insert Contact Number]

Please provide the following information:

Full name.
Order number.
Product(s) to be exchanged or returned.
Reason for the request.
Supporting photographs in the event of a defect, damage, or incorrect order.

Customers must obtain return authorization and shipping instructions before sending any product. JAHA is not responsible for products returned without prior approval or without following the provided return instructions.

10. Inspection of Returned Products

Upon receipt, all returned products will be inspected to verify compliance with the conditions of this policy.

If the request is approved, the exchange or refund process will begin.

If the product does not meet the required conditions, the customer will be informed of the reason for rejection, and the product may be returned to the customer after payment of the applicable shipping costs.

11. Refunds

Approved refunds will be issued using the original payment method whenever possible.

The refund process will commence once the returned product has been received, inspected, and approved. The time required for the refunded amount to appear in the customer's account may vary depending on the bank, card issuer, or payment service provider.

Refunds will cover the value of the approved returned product after deducting any applicable shipping or return charges.

12. Order Cancellation Before Shipment

Orders may be cancelled before they are handed over to the shipping carrier.

If the order has already been shipped before the cancellation request is processed, the return conditions outlined in this policy shall apply.

13. Delivery Delays

If JAHA fails to deliver the product more than fifteen (15) days after the agreed or specified delivery date, the customer shall have the right to terminate the purchase contract and receive a full refund, unless another delivery date has been agreed upon or the delay results from force majeure or circumstances beyond JAHA's reasonable control.

14. Statutory Rights

Nothing in this policy is intended to restrict or waive any rights granted to consumers under the applicable laws and regulations of the Kingdom of Saudi Arabia.

In the event of any conflict between this policy and any mandatory legal provision, the applicable law shall prevail.

JAHA reserves the right to amend this policy from time to time in accordance with applicable laws and regulations. The version published at the time an order is placed shall apply to that purchase.

Last Updated: July 12, 2026